Terms & Conditions
Welcome to Spurbox!
We aim to provide you with a good user experience but also we believe in transparency to our users. Therefore we have written an easy to read terms and conditon section to keep you informed with our policies. Here are our terms and condition when using our website:
- Delivery & Returns
- Delivery Fees
We provide free normal delivery within Singapore for all our products.
Orders will usually take 4-7 days to arrive after being posted. However, we recommend customers to opt for registered delivery as tracking of parcel is available with this option. Our registered delivery is only a flat fee of $2.24 per order on all products except for our subscription packs.
We will notify you via the email registered on the order form once your order has been posted out. If you have opt for registered delivery, you will receive your registered article number in the notification.
- Delivery Locations
We officially delivers within Singapore. For overseas delivery, please contact us at email@example.com to check the delivery options and fees.
We accept returns only if we are notified within 10 days from date of delivery. Therefore, we recommend you to assess the condition of the products once you have received the delivery. You can notify us at firstname.lastname@example.org if you notice any missing or defective items.
- Loss and Damage Delivery
We are unable to be accountable for parcel loss in the case of normal delivery as no tracking details are available.
For registered delivery, we will be able to replace the order in the case of parcel loss.
We take extra care to pack and deliver your orders so that the products arrive at the destination safely. The packaging of the delivery is meant to withstand the delivery process. Should the actual products be damaged during the delivery, please contact us at email@example.com for replacement.
We strongly recommend paypal payment for a fuss free shopping experience. Our paypal account is firstname.lastname@example.org
- IBANKING/ATM transfers
We also offer ibanking/ATM direct bank transfers. You can transfer your order payment to any of the following:
-OCBC savings 582-123147-001
Once payment is made, please inform us so that we can verify and process your order. Do take note for direct bank transfers it usually takes 12 hours for us to verify, though it can take up to 48 hours on peak periods.
- Order changes, cancellations and refunds
- Order Changes
Please contact us if you would like to add or remove items from your order. You can simply reply to the email notification sent to you so that we can assess the order details readily. Please note that once the order has been paid, we are unable to do any changes on the order. Changes can only be done on unpaid orders.
We are unable to make any changes on tickets 72 hours before the event or class.
- Order Cancellations
Due to the first-come-first-serve nature of our classes and event tickets, we do not allow cancellation of orders on classes and event tickets. We apologize in advance for any inconvenience caused.
We are unable to refund or compensate for missed attendance for our events.
- Order Refunds
We are unable to offer any cash refunds. If your order refund request is approved by the admin, you will be issued a voucher in replacement for you to utilize in your next purchase.
- When using our site
We take pride in doing up our website and our materials. Please refrain from reusing any part of our website content without permission.
Our member area section contains materials that are downloadable and printable. Please use them for personal use only. The materials in our member area should not be used for commercial purposes, whether partially or whole.
Personal use means:
– you are a teacher and you are using the materials in a class setting
– you are using the materials with your children at home
Please print or reproduce the materials without the intention to hide our watermark on the materials. Please give us our credit to show your support for our website.
- When using our products
We will not be liable for any health issue, accidents or unjuries from using our products. Any lapse in quality of products should be feedback to us at email@example.com so that we can investigate with our suppliers.
- When attending our classes/events
We do events and classes for children of all ages. At any event or class, parents are advise to look after their children to their discretion. We will not be held liable for any accidents and injuries that occur at any time of the event due to negligence.
While our activities are designed for children, any materials used during our activities should not be used out of its recommended purposes. If any child has accidentally ingested any craft materials, we advice the child to stop participation and seek help from a health professional immediately .
Children below the age of 5 should always be accompanied by a caregiver or parent at our event or class.
We reserve the right to discontinue the child participation in our activities should we deem it unsuitable or dangerous for the child.
We will start our classes on time and we are unable to accommodate late comers, therefore we advise our attendees to arrive 5 minutes prior to their scheduled session.In cases you cannot attend your scheduled session and would like to reschedule, please inform us earlier and we will attend to you on a case-to-case basis.
We collect, and associate with your account, information like your name, email address, phone number, payment info, and physical address for your ease of use at our website and business. We won't sell the information to advertisers or other third-parties.
Spurbox reserve the rights to change the content of this page without advance notice. Please check back here periodically to be informed of our policies.