FAQ

FAQ

How do I register for a class?

You can simply purchase your class slots via our website and make payment instantly via paypal, to ensure your slots are secured. We also accept other forms of payment mode such as bank transfers:

PAYLAH mobile 97412300

PAYNOW UEN 201713217N

UOB CURRENT 3653084313


I cannot attend my scheduled session/ I am late for my scheduled session, can you put me in another session at a later time/day?

Our new MISSED ATTENDANCE POLICY allows you to change your class 3 days prior to the class date free-of-charge! Simply notify us via the email invoice and we will provide you a 100% ticket price in credits return. We will return 70% of the ticket price in credits for you for any missed attendance with less than 72 hours notice.

    • Order Cancellations

Due to the first-come-first-serve nature of our classes and event tickets, we do not allow cancellation of orders on classes and event tickets. We apologise in advance for any inconvenience caused.

We are unable to refund or compensate for missed attendance for our events. Your ticket(s) value will be returned to you in a gift certificate form instead. The gift certificate voucher have no expiry date and is transferrable.

    • Order Refunds

We are unable to offer any cash refunds. If your order refund request is approved by the admin, you will be issued a gift certificate voucher in replacement for you to utilise in your next purchase.


I am new to Spurbox, can I walk in to book the class?

Our carefully curated programme is pre-planned to ensure the children and their families attending our classes get the best experience at our center. As we have to prepare for the session, we are unable to accomodate to last minute add-ons due to freshness of ingredients and materials.